Reference

How niatogel Handles Your Personal Data

This Privacy Policy tells you exactly what data we collect when you open an account, make a deposit through DANA, OVO or GoPay, or reach out to our support team.

Account data protectionDANA, OVO, GoPay payment privacyYour right to access and deleteCookie and device controlsIndonesia-eligible data practices
niatogel How niatogel Handles Your Personal Data
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply several layers of protection to the data you share with us — from the moment you confirm a GoPay deposit to the point where a withdrawal clears back to your OVO wallet. Here is how each area works in practice, so you are not guessing at what happens behind the lobby.

Encrypted Account Data

Your login credentials and payment details are stored with encryption at rest. Access to those records is restricted to authorised systems handling account verification and fraud checks — not general staff.

Cookie and Tracking Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences through your browser settings at any time without losing account access.

Data Retention Periods

Transaction records tied to DANA, OVO and GoPay payments are kept for as long as financial regulations in eligible regions require. Account profile data is removed within a reasonable period after a verified account closure request.

Third-Party Data Sharing Limits

We share your data only with payment processors — such as those routing your GoPay or DANA transactions — and with fraud-detection partners. No marketing data brokers, no ad networks with access to your wallet information.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review the data we hold, correct something on your account profile, or ask us to delete your information, our support team handles privacy requests directly. Reach us through the channels below and we will respond as promptly as our team allows. Include your registered account email and the wallet number you use so we can locate your records quickly.

Live Chat Support Open the live chat widget inside your account dashboard. State your privacy request clearly and our team will log it and follow up with a response to your registered email.
Email Privacy Request Send your data access or deletion request to our support email address listed in your account settings. Include your OVO or DANA wallet reference so we can match your records accurately.
Account Help Centre Navigate to Account Settings on the mobile site or desktop lobby, then select Privacy and Data. From there you can submit a formal data request or update consent preferences directly.

Your Privacy Questions, Answered Clearly

These are the questions we get asked most often about data, account privacy and how to make a request. If yours is not here, the support channels in the section above are the fastest route to an answer.

We collect your name, email, phone number and the wallet identifier you register — such as your DANA or OVO number. We use this to verify your identity and process your transactions.

Yes. Submit a data access request through live chat or the privacy email listed in account settings. Include your registered email and wallet reference so we can locate and compile your records promptly.

Go to Account Settings and select Privacy and Data, or contact support via live chat. We will verify your identity, then process the deletion. Some transaction records may be retained as financial obligations require.

Only with the payment processors that handle your wallet transactions and fraud-detection partners. We do not share your payment details with advertisers or unrelated third parties — full stop.

Transaction records from DANA, OVO and GoPay payments are kept for the period required by applicable financial rules in eligible regions. After account closure, profile data is removed within a reasonable timeframe.

We use session cookies for login continuity and analytics cookies to see how the lobby performs. You can manage or block cookies through your browser settings; your account access will not be affected by doing so.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.